How JL-MASSAGE in-home massage booking, matching, cancellation and chat work. Takes one minute.
How matching works
- Random match: we send your booking to the best-fit therapist first (distance, idle time, rating, credit score). They must confirm within a short time; if not, the next one is asked. If nobody accepts, it opens to all suitable online therapists.
- Specific therapist: after you book, we invite online therapists to raise a hand and show them one at a time — view her profile, then Accept (she takes the booking) or Decline (the next one appears automatically). If no one suitable raises a hand, or you tap “Arrange one for me”, the booking moves to automatic dispatch. When you book a particular therapist directly from your favourites or a private link, the booking goes only to her and she must confirm in time; if she doesn't, we re-match another therapist automatically and notify you — or you can cancel.
- Pick 1 of 6: if you choose this, we invite up to 6 online therapists to raise their hand, and you pick your favourite within a short time (usually 5–10 minutes). If time runs out, we assign the best match for you automatically. No prepayment for home addresses; hotels still require a deposit.
- Once confirmed, the therapist's details and chat appear on your order page.
Payment
- The payment mode is set by the platform (full prepay / deposit / no prepayment). With “no prepayment”, you pay the therapist in person after the service.
- Please keep payments on the platform. Off-platform deals are not protected.
Cancellation & no-shows
- Cancelling before a therapist accepts is free. Cancelling after acceptance or very close to the start time may incur a service fee (for deposit orders, the deposit is kept as the service fee; see your order).
- Late cancellations and no-shows are recorded. After repeated records, that phone number can no longer book without prepayment — please contact support.
Chat
- Chat opens after a therapist accepts and is for this booking only: time, address, entrance. You can send a photo of the entrance/location.
- Phone numbers, Zalo, WhatsApp and links are blocked automatically.
- Messages and photos are deleted 24 hours after the service ends; support may view them to resolve disputes.
Therapist standards
- Therapists have a credit score: completed jobs and good reviews add points; ignoring offers, returning jobs, lateness, no-shows and complaints deduct points; low scores limit or pause their account.
- If anything goes wrong, use your order page or contact human support.